Description( 2.5 hour session): During this interactive training session, attendees are taught concepts and tactics to use during a potentially dangerous or threatening situation to prevent a person from causing harm to themselves or others. For employees dealing with difficult persons, using verbal de-escalation tactics helps prevent workplace violence by fostering mutual understanding and setting boundaries. Further, the training helps to improve communication among all stakeholders in the workplace.
 
Participants will learn the following:
  • Practical application and examples
  • Tactics and principles of de-escalating a situation.
  • Lockdown procedures
  • Open discussion on scenarios presented in the lesson and courses of action to resolve the situation.
  • The human mind and body response: Run-Hide-Fight model
  • Incident recording and reporting
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Management Session (2.5 hour session): This session provides information around
Open discussion on mental health, instructors' experience, and audience situation-specific discussion. 
  • Stress and performance spectrum
  • Optimizing performance from your team
  • The mental health continuum stages and the BIG 4+. Using it for your team
  • Roles of leaders
  • Principles of Leadership
  • Fostering a healthy work environment
  • Steps after an adverse event and AD HOC incident reviews
  • The management Sense, Shield, Support Model
Within these topics are group discussions, exercises, videos, and questions for the participants.